Communication Skills

Delivery – Online Mobile Learning:  Students can complete this highly engaging and interactive course on any Apple iOS or android phone, tablet, or desktop computer. The course can be accessed anytime and anywhere.

Hours: 20 hours (Can be completed in as little as 1 week or up to a maximum period of 8 weeks)

Description

This highly interactive mobile learning micro-course allows prospective entry-level personal care assistants, attendants, companions, or those currently working in other patient and client care support roles, to better understand how to effectively communicate with clients, family, and co-workers. The course reviews fundamentals of communication theory and establishes techniques for creating positive, high-quality connections with patients and their families, while also identifying practical strategies to overcome communications challenges in a personal care setting.

Upon successful completion of this micro-course participants will be issued a digital badge affirming that they have achieved the competencies and objectives of the course.

Competencies and Objectives

Knowledge:

● Describe the concept of interpersonal relationships and identify how these relationships establish and maintain the client-caregiver roles.

● Identify how verbal and non-verbal communication may be shaped by cultural practices.

● Identify common barriers to communication and use techniques to minimize their impact in client-personal care assistant relationships.

Skills:

● Demonstrate the ability to communicate professionally, effectively and appropriately to clients with special needs.

● Demonstrate the ability to communicate professionally and effectively, while building positive relationships and high-quality connections with others including clients, their families, and members of the healthcare team.

MODULES

The Communication Skills micro-course consists of eight modules[BF1] .

Module 1: Introduction to Communication Skills

Module 2: Effective Interpersonal Communications

Module 3: Professional Communication

Module 4: Factors Affecting Communication

Module 5: Defense Mechanisms

Module 6: Dealing with Conflict

Module 7: Communication Tips

Module 8: Positive Communications

Cost: $250