Description: This program is designed for team and organizational leaders who will support and manage work teams using Lean Six Sigma methodologies. Basics of both the concepts and potential applications are addressed so leaders can be conversant with the tools and methods being employed.
Objectives:
- Describe both Lean and Six Sigma methodology
- Describe the tools used to identify potential improvements
- Describe how a variety of graphical analysis methods are used to understand opportunities
- Explain how improvement projects are structured
- Explain how customer needs and feedback are incorporated into projects
Duration: Up to 3 months
At Successful Completion: Digital Badge & Certificate
Modules:
- Introduction to Lean
- Writing Effective Problem Statements
- Introduction to Kaizen
- Using the A3 Report for Rapid Improvement
- SIPOC Mapping
- Understanding and Implementing 5S/6S
- Implementing and Facilitating Lean Huddles
- Visual Workplace
- Standard Work
- Gemba
- Constructing Project Charters
- Change Management
- Value Stream Mapping
- Lean Deployment Strategy and Methods
- Lean and Green
- Introduction to Six Sigma
- Controlling the Process
- Assessing Process Capability
- Introduction to Basic Statistics
- Graphical Analysis – The Boxplot
- Graphical Analysis – The Histogram
- Graphical Analysis – The Scatter Plot
- Introduction to Hypothesis Testing
- Voice of the Customer – Kano Analysis
- Voice of the Customer – Net Promoter Score
